If you have customers, you need customer support software. It's that simple. You can only juggle so many emails and social media mentions on your own before you miss an important email and leave a customer high and dry.
There will always be difficult questions to answer and dissatisfied customers to please, but at least managing your support requests can be simplified. That's where customer support and help desk apps come in.
Designed to make it easy for you to better support your customers, these apps bring emails, tweets, chat messages and more into a customer support command center. There, you can sort through the messages, assign them to the correct team member, and make sure everyone gets a reply. These apps also help you build a knowledge base full of help documentation so your customers can find quick answers to common questions.
Email can be a great way to answer questions, but it can also take a long time to actually close a support ticket as you wait for your customer to reply. Live chat is a quicker way to solve problems and answer questions, and it's often included as an extra tool in more advanced customer support apps. Add the app's support widget to your site, and customers can chat with your team in real-time.
You can't be online all the time, though, so most chat apps also let users send you an email if no one's available to talk. Then, inside the team inbox, chats and emails show up together for a full look at your customer interactions.
Com1 Web offers a variety of Support Desk Solutions- from basic Help Desk Software than we can install for a small one time fee- to integrating the larger, more robust online solutions, like ZenDesk or FreshDesk